

My client in Oregon accidentally got caught up in this. Earthlink had seen spam coming from people in the Philippines so they were rejecting (deleting) all emails from a range of Philippine IP addresses. We ultimately figured out that my client’s rural Oregon Internet provider was assigning my client’s home router IP addresses that had been mislabeled as belonging to the Philippines. Emails he sent to a friend, using Earthlink, were not delivered. Just as an illustrative example, I once had a client whose email provider was Rackspace. Then the Microsoft support tech can trace the email as it moves through their email system and gets handed off to Google’s Gmail system. Perhaps you could establish a relationship with a support person and then send a test email to your Gmail friend and to the Microsoft support tech. It’s tough for me to guess what the problem is, but hopefully Microsoft and Google’s support teams can help. Your friend using Gmail could do the same. I’d suggest you open a support ticket with your email provider, Microsoft.

Read more about bounced, delivered, delivery, email, not, problem, spam, work-arounds. Over the years, I have encountered some more complex email delivery issues that have required the collaboration of technical staff from the companies that manage both the sending and receiving mail servers, but complex issues like this are the exception to the rule. For example, try your or account.Ĭonducting these tests and following these recommendations will lead to a solution in most instances. Send an email to the recipient from one of your other email accounts.Here we are trying to determine if the recipient can get any emails from your company’s domain name. Ask one of your co-workers to try to send an email to the recipient.See if any emails from you can be delivered to the recipient.

Keep it very short and don’t include any attachments or your signature.

Perhaps it is as simple as you made a typo in the recipient’s email address. If it’s permanent then show this email to your IT person so he or she can interpret for you. These emails often indicate if the delivery problem is temporary or permanent. These emails are typically not very easy to interpret, but hold onto this email since it often includes helpful clues. Typically, if the problem is on your end then you’ll get an email notifying you that the email was not delivered. The problem could be on your end or on his or her end so let’s start by trying to figure this out. Did a friend or colleague tell you that he or she did not receive an email that you sent? If so, here are the initial steps that you should take to identify the reason for this.
